Route+ Shipping Protection

Waxberg’s has partnered with Route to offer amazing coverage of your shoes, boots, and accessories to insure that they arrive safely to you. When you elect to purchase Route+ insurance you receive full package protection against damage, loss, and stolen packages (even from porch pirates).

In the event of damage, loss, or a stolen package Route+ Insurance will easily resolve the issues with a few taps either through a one-click refund or a reorder.

Route Shipping Protection must be added to your cart at the time of purchase and is non-refundable.

You may opt-out of Route, however Waxberg's accepts no responsibility for lost or stolen packages. Please see our Shipping page for more information. Make sure to use Route for the best experience and peace-of-mind.

What is Route?

Route automatically connects to everything you’ve ordered from all your favorite retailers while allowing you to visually track your packages, anytime, anywhere. Add Route+ at checkout and unlock full package protection and seamless 1-click claims filing.

Download the Route app on the Apple App Store.

Why do I need Route+?

Route+ offers you “peace of mind” package protection for all of your orders at an affordable price of 1-2% of your order value. With Route+ you don’t have to worry about what to do if your order is lost, stolen, or broken. Simply file a claim, and Route will refund or reorder your item(s).

How do I file a claim to get a replacement or a refund?

Click here or use the Route App! Route responds to all claims within 24 hours.

How can I track my deliveries in Route?

You can view your deliveries in Route to get a real-time view of where all of your packages are. On the MAP screen, you can swipe through cards or zoom into the map to see where packages are in-transit. Tap on a card to open up the Order Details page. You can also see a list view of all your packages on the Orders screen. From there, you can tap on orders to see the order details which will provide info around where your order is in transit.

What info does Route gather and how do you they use my data?

Route uses delivery and order information to provide as much detail as possible about your order. To do this, Route parses your order emails to collect order information such as tracking numbers, carrier names, and product info. Route employs multiple layers of security to protect and secure customer data.